In our FAQ, you will find answers to the most important questions about the Diademita online shop for jewelry, watches, sunglasses, Adidas shoes (sneakers), Adilettes (slides) and lifestyle electronics. Here you will learn everything about ordering, shipping, payment, returns, care of jewelry, watches and shoes, as well as gift vouchers – especially for our customers in Switzerland, Germany and the EU.
Order & Customer Account
How can I order jewelry, watches and shoes online at Diademita?
You can conveniently order your favorite items in our online shop. Use the categories jewelry, watches, sunglasses, Adidas shoes (sneakers), Adilettes and lifestyle electronics, as well as filters such as price, color, brand or size to find the right product. Click on the item to see all details (material, size, color, available variants) and add it to your cart using “Add to cart”. Use the cart icon to proceed to checkout and complete your order in just a few steps.
Can I order without a customer account and what are the advantages of an account?
Depending on the checkout option, you can either order as a guest or create a customer account. A customer account offers several advantages: you can view your order history, save addresses, manage returns more easily and keep track of your order status. Registration is done directly during checkout or via the “Account” section.
How do I know if my order was successful?
Immediately after completing your order, you will automatically receive an order confirmation by email. This email contains your order number, all ordered items, the selected payment method as well as billing and delivery address. Please keep this email until your order has been fully delivered.
I have not received an order confirmation – what can I do?
If you have not received an order confirmation within a few minutes after placing your order, please first check your spam folder. If there is no message there, check the email address entered during checkout and then contact our customer service so that we can manually verify your order.
Can I change or cancel my order afterwards?
Due to the automated ordering and logistics process, completed orders usually cannot be changed or canceled. This means that items, delivery address or payment method cannot be adjusted afterwards. If you do not wish to keep an item, please use our 30-day return policy after receiving the goods.
Can I place an order by phone?
No. Orders are accepted exclusively online via our webshop. However, our customer service will be happy to assist you by phone or email if you have any questions about products or the ordering process.
Is there a minimum order value at Diademita?
Whether a minimum order value applies can be seen directly in the cart or during checkout. In general, you can also place smaller orders; special conditions (e.g. free shipping or promotions) are clearly communicated in the shop.
Can I send an order as a gift directly to another address?
Yes. You can enter a different delivery address during the order and have jewelry, watches, sunglasses, shoes or Adilettes delivered directly to the recipient. The order confirmation and invoice are sent to you by email, while the package usually contains only delivery documents.
Shipping & Delivery
Which countries does Diademita deliver to?
Diademita mainly delivers to Switzerland, Germany and other countries within the European Union. The available delivery countries are displayed during checkout once you enter your delivery address.
How much are the shipping costs at Diademita?
For orders with standard shipping to Switzerland and Germany, shipping is free. For deliveries to other EU countries, we currently charge a flat shipping fee of €4.90. The exact shipping costs are transparently displayed in the cart and during the ordering process.
How long does shipping take?
After receiving your order, it will be processed as quickly as possible and handed over to our shipping provider. Delivery usually takes 4 to 7 working days, depending on the destination country and carrier workload. During peak times, slight delays may occur.
How do I know if an item is available?
The product page shows whether a piece of jewelry, a watch, a shoe or an Adilette is available. Notes such as “In stock” or “Available immediately” mean that the item is usually ready for dispatch quickly. If a product is temporarily unavailable, this will be indicated accordingly or it cannot be added to the cart.
Can I track my shipment online?
Once your order has been handed over to the shipping provider, you will receive a shipping confirmation by email. If tracking is available, this email will contain a tracking link that allows you to check the delivery status at any time.
What happens if I am not at home during delivery?
If delivery is not possible, the carrier will usually leave a notification or inform you via email/SMS. Depending on the provider, the package will be stored at a pickup location or another delivery attempt will be made.
What should I do if an item is out of stock?
If an item is marked as “out of stock”, it cannot currently be ordered. In many cases, the product will be restocked; in some cases production may be discontinued. You can often sign up for notifications or contact customer service.
Payment, Security & Vouchers
Which payment methods are available?
Credit card (e.g. Visa, MasterCard, Maestro)
PayPal
Stripe
TWINT
Online banking / bank transfer
Diademita gift vouchers
All available methods are shown during checkout.
How secure are my data and payments?
Your personal data and payment information are transmitted via encrypted connection (HTTPS/SSL). Payments are processed via certified providers. Diademita does not store full credit card data.
Can I redeem discount codes or vouchers?
Yes, in the cart or during checkout.
Can I pay with gift vouchers?
Yes.
Does Diademita offer gift vouchers?
Yes, and they can be used for jewelry, watches, sunglasses, shoes, Adilettes and more.
Returns, Exchanges & Warranty
Can I return products after receiving them?
Yes. You have a 30-day return policy.
How does the return process work?
Send the item back within 30 days and include a reference to your order.
Who pays for return shipping?
Usually the buyer.
How long does the refund take?
14 to 30 days after inspection.
How does an exchange work?
Return the item and place a new order.
Products, Quality, Availability & Sizes
Are the products original?
Yes. Diademita sells only original branded products, including Adidas shoes and Adilettes.
How do I find the correct shoe size?
Use our size charts (EU/UK/US).
How do I care for jewelry?
Clean with a soft cloth and store separately.
How do I care for shoes and Adilettes?
Clean shoes regularly and use protective spray. Adilettes can be cleaned with water.
Gifts & Packaging
Does Diademita offer gift wrapping or greeting cards?
If available, it is shown on the product page or checkout. You can also leave a note in the order.
Can I send an order directly as a gift?
Yes. Enter a different delivery address.
Customer Service & Contact
How can I reach customer service?
Our customer service helps you with all questions regarding orders, products, returns and care.
E-Mail: info@diademita.ch
Phone: +49 7745 4734785
Postal address Switzerland:
Diademita GmbH
Baurstrasse 4
8008 Zürich
Switzerland
Postal address Germany:
Diademita GmbH
Feldwiesenstrasse 8
79807 Lottstetten
Germany
I still have a question that is not answered here – what should I do?
Contact us by email or phone. Our team will be happy to assist you.